Your Product Is Already Live
The work does not stop after launch and the platform still needs ongoing technical support.
Engagement model 06
Managed Services
Keep Your Product Running After Launch
Randstack can manage the ongoing monitoring, maintenance, reliability, and technical operations your live product or platform needs.
Fit check
When This Model Fits
Four signs that managed services is the right shape for your work.
You Need Ongoing Monitoring and Maintenance
Your product needs regular operational attention, maintenance, updates, and issue handling.
Reliability Matters
You need clear processes around availability, incidents, platform health, or service performance.
You Don't Want to Build the Entire Operations Function Internally
You need ongoing operational capability without staffing and managing every function on your own.
The engagement
How the Engagement Works
Most clients arrive needing one thing and stay for the next. The engagement model changes as you move; the team and the accountability don't have to.
01
We Define the Service Scope With You
We align on what needs to be operated, supported, monitored, or maintained.
02
You Set the Expected Service Level
The engagement can be structured around agreed SLA, KPI, priorities, or other operational expectations.
03
Randstack Manages the Operations
We run the agreed technical operations and support activities based on the service scope.
04
Randstack Will Monitor and Review the Performance
The engagement focuses on service quality and operational outcomes. Randstack will review the performance periodically.
Service options
Seven Areas We Operate
From cloud infrastructure to AI operations, individually or combined into one support engagement.
01
Cloud Managed Services
Infrastructure monitoring, backup, disaster recovery, patching, and cloud cost controls.
02
DevOps Managed Services
CI/CD, release automation, infrastructure as code, and environment management.
03
Site Reliability Engineering
Reliability management, incident response, availability, error budgets, and post-incident reviews.
04
AI Operations
AI model and prompt monitoring, evaluations, guardrails, and usage or cost optimization.
05
Data Operations
Pipeline monitoring, data quality, warehouse operations, and data service levels.
06
Security Operations
Vulnerability management, threat monitoring, identity and access reviews, and incident response.
07
Application Management
L2/L3 application support, bug fixing, maintenance, and minor enhancements.
In summary
What You Can Expect
Ongoing technical operations with clear service responsibilities, regular monitoring and maintenance, incident support, and service performance.
Not the right fit?
The Other Five Models
Same talent, same standards. What changes is who directs the work, who manages the team, and who carries the outcome.
01
Project Based Delivery
For a defined project with a clear scope, timeline, and expected deliverables.
Direction
Management
Outcome
YouSharedRandstack
02
Staff Augmentation
For adding one or more specialists into your existing team while you keep day-to-day management.
Direction
Management
Outcome
YouSharedRandstack
03
Dedicated Team
For those who need a stable team working closely with them over a longer period.
Direction
Management
Outcome
YouSharedRandstack
04
Pod Based Delivery
For a cross functional team built around a specific capability or type of work, such as AI, cloud, or product development.
Direction
Management
Outcome
YouSharedRandstack
05
Managed Delivery
For those who want Randstack to manage the team and execution against agreed milestones or outcomes.
Direction
Management
Outcome
YouSharedRandstack
Next step
Need Ongoing Support After Launch?
Tell us what you need to keep running, the level of support you expect, and where you want Randstack to manage the operations.
